Refund Policy

123hp.ca warrants the eminence of all its services and elucidations, enumerated on this Website 123hp.ca. Our service structures are planned to troubleshoot software malfunctioning and to provide best customer support. Our intention is to make computing experience stress-free and protected.

123hp.ca guarantees support and contentment in all its undertakings. If you are discontented with our service, please email us at 123hp.ca. We assure instant fix / replacement of services within 24hours from the time of generation of the complaint.

One Time Fix:-

Customers who have opted for one time fix from 123hp.ca are entitled for a refund, only if the reported issues are not resolved. The one time fix is valid for 48 hours only, starting the exact moment the issue is rectified. In the event of failure to set correct the problem, customer can report the issues to 123hp.ca emailing us at 123hp.ca within 48 hours. We assure instant fix / replacement of services. Failure to resolve the issue guarantees a full refund. You may generate a refund request, and on acceptance of the request, the refund process would commence and  money credited in your account in 7-10 business days.

Subscription Services:-

For those who elect to terminate the subscription service within 30days from the date of subscription, 123hp.ca offers a full refund. Beyond this 30 day period, the refund or termination of service would fall under pro-rata basis for the services classified in the subscription. We request you to go through our return policy carefully and meticulously prior to purchase of any of our Products and Services. We have elaborated clearly and at length, our services and materials, in our website 123hp.ca.

We therefore presume that the customer has studied the required product and services and is contented with its quality before carrying out the purchase. We do not encourage any return/refund requests after 30 days from the date of purchase. Please state clearly your reason for return/refund. After considerable evaluation, we will send a reply citing the credibility of our service and product. And if you are still unconvinced of our allegiance and competence, we would consent to your request and refund/return your money to your bank account or pay pal account, whichever is applicable. Refund would be processed by other methods, only for special conditions. All refunds would be credited in customer account within 7-10 Business days after receipt of Refund request. For refunds beyond 30 days: Customers are instructed to return the complete list of items, mails and license to us without any damage or alteration. The products should be returned in their original form or packaging along with the documentation to make you eligible for a refund. It is the customer’s responsibility to ensure proper return of the products with no damage.

Please send all return/refund requests to: 123hp.ca